Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
...
Sales Administration
Customer Service
Data Entry
Order Processing
Inventory Management
Quotation Preparation
Invoice Processing
Microsoft Office
CRM (Customer Relationship Management)
Mandarin Communication
Attention to Detail