Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Guest Requests: Respond to guest requests for additional supplies or special cleaning needs promptly and courteously. Report any maintenance issues or damages to the supervisor.
Inventory Management: Assist with managing cleaning supplies and equipment. Ensure that cleaning supplies are used efficiently and report low stock levels to the supervisor.
Health & Safety Compliance: Follow health and safety regulations, including proper handling and storage of cleaning chemicals. Use personal protective equipment (PPE) as required and follow safety procedures.
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Security Assistant is responsible to protect and look after the workforce as to create a safer workplace environment / accidents involving guest/staff where high level standard of work etiquette and service can be achieved for the benefit of the organization.
Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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To conduct on the job skill training to Attendant as and when needed. Monitoring Attendant progress improvement and communicate closely with HK Trainer for follow up.