To solicit and develop new sales lead, provide suggestion and offer the most appropriate solution to customers and business partners.
Follow up closely on sales inquiries and provide quotations to customers and business partners.
Aggressively visit the new and potential customers, consultants to seize the new project, specify company product specifications into the Building of Materials/Quantities.
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Abnormality & Claim Management: Collaborate closely with the production team to investigate abnormality findings, determine dispositions, and implement corrective/preventive actions (CAPA) for internal and external quality claims.
Data Analytics: Review, analyze, and share Statistical Process Control (SPC) Data Reports with relevant stakeholders to drive continuous process improvement.
Engineering & NPI Support: Participate actively in First Article Inspection (FAI) and engineering build activities to ensure quality standards are met during new product introductions.
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Monitor production progress from drawing release, material preparation, machining, finishing, QC, and completion.
Monitor machine loading, production capacity, manpower, and material availability, and adjust production schedules when necessary.
Calculate and monitor material requirements based on production jobs and drawings, and coordinate with Purchasing and Stores to prevent material shortages.
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Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.
Sales & Service Promotion – Proactively promote Ria’s services, offers, and value-added solutions to enhance customer experience, build loyalty, and support business growth.
Operational & Administrative Support – Assist in day-to-day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.
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As document controllers for flour and feed division.
To support audit activities by government sector, certification bodies, customers, and suppliers.
To monitor product food safety through preparing samples and arrange external lab testing and analysis testing results. This includes work closely with external laboratories to ensure satisfactory completion of testing and arrange retest or resample if out of specification.
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