Coach and mentor team members on Agile mindset, continuous improvement, and self-organization
Coach development teams on best practices in Agile methodologies, helping them embrace Scrum principles and frameworks for optimal performance
Encourage accountability within the team while nurturing an atmosphere of continuous improvement through regular feedback loops and process enhancements
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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Must be able to manage database processes and reporting structures
Extract and analyse data from core business systems such as engineering softwares, CRM,ERP, excel, or operational platforms using SQL or other appropriate methods.
Validate data accuracy, completeness, consistency; identify gaps or anomalies
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Drive YouTrip's social media strategy and day-to-day content planning, including platform strategy, content pillars, publishing calendar, caption writing, content ideation, community-facing content, and campaign amplification
Lead website and blog content planning, including SEO-led articles, product explainers, travel guides, educational content, and evergreen content that strengthens YouTrip's visibility and authority
Plan and execute EDM and in-app campaign content in collaboration with product teams, ensuring newsletters, campaign announcements, and promotional messages are clear, engaging, and conversion-focused
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