Deploy and maintain products in the customer's system landscape.
Propose solutions regarding the customer operational issues and tune/configure products and related key software component as Operating System, Databases, application and web servers.
Define and lead performance scalability and testing projects and configurate integration components such as LDAP, SAML, databases, middleware etc.
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Handle stakeholder communication by resolving internal and external queries and coordinating with cross-functional teams
Support operational excellence through system troubleshooting, process improvements, training, and participation in projects, system integration, and UAT
A degree in Finance & Accounting, Commerce, or equivalent. Professional qualifications (e.g., ACCA, CPA, MIA) are an advantage
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Safety & Bias Auditing: Lead "Red Teaming" sessions to identify potential biases, toxic content, or PII (Personally Identifiable Information) leaks.
Regression Testing: Manage the evaluation of model performance across different versions to ensure seamless upgrades and stability.
Collaboration & Delivery: Work with Product Owner, Developers, AI Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
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Impact: You deliver commercial impact by anchoring cost and developing a resilience pipeline of projects, in addition to securing our sustainability priorities. Specifically, you are accountable for:
Strategy & Annual Pipeline: Collating market intelligence, supplier data, and business requirements to formulate a formalized, global Category Strategy and initiative pipeline, to be aligned with leaders across the organization.
Commercial Negotiations: Leading high-value commercial and contractual negotiations for strategic suppliers within the category
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Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
Prepare Permits and other relevant Applications/Declaration.
Prepare Letter of Credit & final shipping documents
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Operational Excellence: Oversee the pulse of the business—from inventory forecasting and stock optimization to deal registration and pipeline management.
The Experience: 1–5 years in the IT/ICT industry (Sales, Product, or Channel roles). Note: High-potential fresh graduates with IT backgrounds are welcome to apply for the Executive track.
The Knowledge: A solid understanding of Cybersecurity, Network Infrastructure, or the wider IT landscape.
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Build a Winning Culture: Coach your team into a high-performing unit. Foster a culture anchored in accountability, data-driven decisions, and empathy.
Drive Cross-Functional Strategy: Partner directly with Marketing, Finance, and Tech to build seamless end-to-end automations (CRM workflows, e-invoicing) that support regional scalability.
The B2C Expert: You have 8–10 years of experience leading B2C sales and operations, ideally within the education, training, or high-touch service sectors. (Note: This role operates at a rapid consumer-facing pace; candidates with purely B2B backgrounds will not be the right fit).
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Own RED systems, execution tracking methodologies, survey governance, dashboards, and product master data integrity while partnering with IT and regional stakeholders to continuously enhance execution tools and reporting capabilities.
Act as the central cross-functional coordinator for RED implementation and evolution, aligning Sales, Trade Marketing, Key Accounts, Commercial Capability, and Leadership teams to ensure execution standards are operationalized effectively across the organization.
Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
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• Contribute digital marketing, content, and social media expertise to the development of annual marketing plans, integrated campaigns, and promotional initiatives to support business and brand objectives.• Collaborate closely with Events, Partnerships, Digital & CRM, Visual Communications, and Customer Service teams to ensure coherent messaging and execution.• Support initiatives that strengthen brand perception and customer experience through compelling storytelling and communication.• Provide insights and recommendations based on digital analytics, customer engagement metrics, market trends, and campaign performance data to support marketing decision-making and continuous improvement initiatives.• Identify opportunities and best practice recommendations on emerging digital trends, technologies, content formats, and platform developments to enhance marketing effectiveness, operational efficiency, and customer engagement.
• 4–6 years of experience in digital marketing, content marketing, communications, social media management, or related marketing roles.• Strong understanding of digital marketing principles, including content marketing, social media management, paid media, email marketing, and customer engagement strategies.• Proficient in creating and editing digital content assets, including social media creatives, photography, short-form videos, and marketing collateral using relevant content creation and editing tools.• Knowledge of digital analytics, campaign performance measurement, and reporting tools to evaluate content and campaign effectiveness.• Understanding of CRM, loyalty programmes, and customer engagement strategies.• Proficiency in copywriting, content creation, and performance reporting• Good command in English and Bahasa Malaysia.
Execute merchandising activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Report on the activities and products of the competitors via inputs to the competition reports
Maintain relevant customer data in appropriate customer relationship management databases
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