The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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Coach and mentor team members on Agile mindset, continuous improvement, and self-organization
Coach development teams on best practices in Agile methodologies, helping them embrace Scrum principles and frameworks for optimal performance
Encourage accountability within the team while nurturing an atmosphere of continuous improvement through regular feedback loops and process enhancements
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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