· Ensure all customer orders are reconciled with MASS’ order entry system to ensure they match.
· Handle and/or ensure all customer inquiries, comments, complaints or issues, including entering of new orders, R.F.Q’s, change orders, open order status, etc.
· As required, manage customers ERP by adjusting Epicor via change order procedure and communicating with the required MASS personnel.
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Manages Workday system configuration and integration for the following areas:- Recruiting/Compensation/Performance Management/Talent Management.
Collaborates with HR subject matter experts and HR business partners on system design decisions, user experience, complex issue resolution, and process design.
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Serves as advanced interface with customer for escalations of order commitments, order expedites, and problem resolution.
Monitors and proactively addresses issues that impact performance to committed ship date (CSD), lead-time, response time, and inventory goals.
Coordinates and manages high-visibility and/or important customer programs. May include initial customer or product start-up initiatives or large customer programs.
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Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
Monitor and support supplier quality metrics, conduct audits, and implement corrective actions to drive continuous improvement across the supply chain.
Address customer complaints and feedback promptly, performing failure analysis and implementing corrective actions to resolve quality issues effectively.
Ensure adherence to industry regulations and customer-specific requirements. Manage internal and external audits, ensuring compliance with quality standards and regulatory bodies.
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• Review the quality of all materials at the site, ensure compliance with all project specifications and quality, and collaborate with the department for all material procurement and quality materials.
• Supervise the effective implementation of all test and inspection schedules, ensure adherence to all procedures, and coordinate with various teams to perform quality audits on processes.
• Assist site employees in ensuring knowledge of all quality standards, ensure compliance with all quality manuals and procedures, and collaborate with contractors and suppliers to maintain the quality of all systems.
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Develop and implement employer branding initiatives to strengthen the company's image as an employer of choice.
Coordinate employee experience initiatives throughout the employee lifecycle, including engagement activities, internal communications, recognition, and employee feedback.
Support day-to-day HR activities and provide assistance on general HR matters when required.
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