Establish good communication with the company's relevant departments such as sales, technology, and products, timely synchronize customer needs, equipment operation status and technical problems, and cooperate with cross-departmental collaboration to ensure the smooth progress of services.
Communicate with semiconductor customers regularly, understand customer experience and potential needs, feedback problems encountered during equipment use, and help product optimization and business improvement.
Possess a background in science and engineering-related majors, with a solid foundation in technical cognition; those familiar with semiconductor industry equipment-related knowledge are preferred.
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Leads internal cross-functional teams to develop best solutions regarding technology/ innovation & TCO using value proposition methods(e.g. Feature Analysis, Technical Benchmark) and contributes to optimizing the processes between Operations, R&D, Business Unit and Procurement
Ensure Continuous Improvement through interdisciplinary collaboration across locations with areas like R&D, marketing, logistics and quality management to optimize yield, reliability, quality & cost
Develop and Drive Digitalization procedures and Automation for enhancements of silicon wafer qualification processes
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