As a Customer Support Specialist, You need to focus on delivering excellent customer experiences while representing the brand’s values and culture. Our role includes:
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
Assist the Store Manager in overall personnel recruiting, training, and evaluation.
Provides knowledge and guidance to employees and customers in all departments when necessary.
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Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
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Travel to customer sites, as needed, to support software/product issues, or to understand software’s functional and operational needs from the customers.
Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
Create and document the system architecture using proven methods.
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