Participate in the evaluation of actions and work methods executed in the area, according to the risk of each function with the aim to give trainings, proposing the necessary modifications to provide better comfort and safety.
Support the work programs of the internal investigation of accident prevention and making follow-up of recommendation
Support the investigation committees for accidents and nearly accidents where the causes will be determined and the possibilities to eliminate/neutralize these causes.
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Communicates customer requirements and issues in production meetings.
Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
Maintains issues, complaints and corrective action requests for reporting purposes.
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Responsibility: We do what’s right for our people and the planet.
Oversee the installation and commissioning of electrical systems including power distribution, uninterrupted power, lighting, earthing, cable routing, and equipment installation.
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Prepare and maintain all customer price books and cost models including day-to-day operations of timely and accurate updating of quote tool(s) and Enterprise Resource Planning (ERP) system.
Works with materials, sales, program management, supplier Business Development Managers (BDM), customer service, and finance to ensure best costs for customers.
May prepare reports to ensure customer margin performance.
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Responsibility: We do what’s right for our people and the planet.
Act as the primary point of contact for customers during project delivery (build phase), RFS, and customer onboarding, ensuring alignment to contractual commitments and delivery milestones
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Responsibility: We do what’s right for our people and the planet.
Program: phasing/staging, construction activity sequencing, contractor/subcontractor interface and coordination, detailed programming of all construction activities from commencement to completion, including daily and weekly planning.
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Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
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Act as the primary on-site interface with customers, providing timely communication, resolving technical and project issues, and maintaining strong customer relationships.
Work closely with engineering, manufacturing, procurement, logistics, and project teams to ensure seamless coordination throughout the project lifecycle.
Supervise commissioning, SAT (Site Acceptance Test), troubleshooting, punch list clearance, and project handover activities.
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Work closely on collaboration, support and alignment from various department stakeholders including Regions, Marketing, Finance, Logistic and Technical.
Build and maintain strong relationship with key decision makers within the Food Services sector. Conduct regular meeting and presentations to showcase our products/services and understand customer needs.
Ensure excellent customer experience throughout the acquisition processes and beyond.
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