Develop and lead FMAS’s overall communications strategy to strengthen the organization’s positioning as a trusted national voice for heartland merchants and hawkers.
Safeguard FMAS’s corporate reputation through consistent and coherent messaging across all platforms.
Craft and oversee the dissemination of press releases, corporate statements, speeches, and key messages for leadership.
...
Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
...