Build a good relationship and promote open communication with all departments to effectively support markets and customers
Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, including coordination of new product development initiatives
Deliver product demonstrations to customers during visits, showcasing the value and benefits of our products and techniques.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Track and resolve logistics issues, including shipment delays, damage claims, or documentation discrepancies
Ensure all shipments comply with international trade, customs, and local regulatory requirements (e.g., Free Trade Zone,DG regulations, HS Code classification)
Prepare, verify, and maintain shipping documents such as invoices, packing lists, certificates of origin, airway bills, and K8/K1 forms
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Monitor and audit processes and make improvements in quality where necessary to assure standards are being met.
Works with other departments to identify and resolve quality issues. Provides Corrective Action when quality issue arises
Manage the quality assurance department activities within the site. Maintain and continually improve the quality system, using data to define opportunities for improvement. Drive process improvements. Maintain ISO 9000 and TS 16949 certifications
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Coordinate with relevant stakeholders throughout the pre-contract process to ensure requirements are clearly understood and appropriately documented.
Facilitate effective communication between Procurement, Business Owners, vendors, consultants and other stakeholders while maintaining professionalism and integrity.
Coordinate and monitor the preparation and issuance of contractual documents, including:
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CS (Customer Service): Receives technical drawing files or 3D models from the customer.
Process Engineer: Analyses the drawings to determine manufacturing feasibility (whether the factory is capable of producing it) and estimates tooling costs and the required machining time.
Planner: Checks machine availability based on the current production schedule.
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Serve as escalation owner for critical supplier quality issues, including supply disruptions, major nonconformances, and regulatory findings tied to suppliers.
Partner with Procurement/Sourcing leadership to integrate quality criteria into sourcing decisions and joint supplier scorecards.
Develop, enhance and own the global supplier quality process, and resourcing model across CoE and sites.
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Serve as escalation owner for critical supplier quality issues, including supply disruptions, major nonconformances, and regulatory findings tied to suppliers.
Partner with Procurement/Sourcing leadership to integrate quality criteria into sourcing decisions and joint supplier scorecards.
Develop, enhance and own the global supplier quality process, and resourcing model across CoE and sites.
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Providing direction and expertise to professionally execute corporate policies and HR programs ensuring appropriate and agreed levels of quality including briefing and training.
Participate in cross-functional communication and the transfer of learning and best practice sharing within the HR network.
Partner with other HR areas to ensure smooth operation of ongoing HR practices.
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Coordinate with government agencies, NGOs, community representatives, business partners, and internal stakeholders on sustainability programmes and reporting requirements.
Support Sustainability Steering Committee and Working Group activities, including tracking action plans and roadmap progress.
Generate data-driven insights and trend analysis to support social performance and decision-making.
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