Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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Independently assess complex claims by applying strong technical judgment, policy interpretation, and medical understanding to ensure fair and accurate claim outcomes.
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We are looking for enthusiastic and passionate interns to join our urban farming team. You will gain hands-on experience in modern agriculture, including hydroponics, vertical farming, and smart farming technologies.
Key Responsibilities
Assist with daily farm operations and crop maintenance.
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Implement and maintain network-based cybersecurity solutions to enhance the security of network
Support the deployment, configuration and tuning of security technologies such as firewalls, intrusion detection/prevention systems and secure access platforms
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Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
Resolve payment discrepancies and suspense items through coordination with Finance, customers, and internal teams to ensure accurate and timely settlement.
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Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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its.Support Implementation and Ongoing management of Privileged Remote Access (PRA) solution to control and monitor third party access to critical OT environme
nts.Implement and support OT cybersecurity monitoring and analytics tools to improve threat detection, threat hunting, and forensic investigati
ons.Perform OT asset discovery, inventory management, and risk classification using OT monitoring platforms (e.g., passive monitoring tools), and support the deployment and configuration of ICS/OT IDS soluti
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Plan and execute promotional campaigns, seasonal events, and marketing initiatives to maximise sales.
Deliver exceptional customer service and create a welcoming shopping experience.
Provide professional product recommendations and ensure the team maintains strong knowledge of baking ingredients, packaging products, and baking tools.
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