Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Take initiative to identify, evaluate, and interpret consumer and market trends by analyzing customer data, CRM activities, and multiple data sources; recommend business and campaign opportunities accordingly.
Support CRM planning and strategy development, including campaign ideation, targeting logic, and post-campaign performance review.
Assist in customer database management, including data cleansing, data housekeeping, and profile maintenance to ensure data accuracy, completeness, consistency, and proper customer record merging in line with data standards.
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Trend Spotting: Stay on top of Gen Z internet culture, trending audio, and viral formats, adapting them quickly for our brand.
Social Strategy: Plan the monthly content calendar and track basic analytics (views, engagement, reach) to see what is working and what needs to change.
Platform Management: Upload and schedule content across all major social media platforms optimally.
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