Drafting / Vetting / Reviewing / Advising on Contracts and Agreements (e.g. Tenancy, Sale and Purchase, Novation, Non-Disclosure, Service Level Agreements etc) and other legally related documents as well as Company Policies and Standard Operating Procedures.
Drafting / Reviewing of internal memorandums and external correspondence to facilitate communication with internal staff and third parties.
Provide support in managing litigation matters, including document preparation and communication with external lawyers.
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Collaborate with country or group? SQ Team to conduct procedural change from VOC to enhance service delivery and improve customer experience
Conduct root cause analysis for all level of severity complaints written and identify gaps in process, risk, people, system and service delivery
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner to stakeholder engagement and sign-off
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