Oversee and be accountable for inventory planning, control, and distribution to ensure accuracy and optimal stock levels.
Ensure consistent and high-quality customer service standards across all markets in collaboration with relevant stakeholders.
Manage and optimize Business Centre operations in Malaysia and regionally, with full accountability for efficiency, service quality, and profitability.
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Manage, monitor, analyze and re-align the progress to ensure successful and continuity of execution and implementation to achieve efficiency and effectiveness.
Asist SH in Company Performance Management by establishing structural report, analysis and regular meeting with respective departments.
Set the financial target (Annual Budget, Mid-tem Plan)
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Work closely with Payments Business teams to translate investment decisions into design, development, implementation, and handover to operations.
Balance time, cost, quality, and risk while delivering measurable business value.Support commercialization, client experience improvements, defect resolution, and continuous system improvements.
Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)]
Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
Initiating & implementing service quality initiatives
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The Service Management Specialist will work closely with the Payments Business, guiding the support team from a process perspective, including specification, documentation, SLA renewal, and handover to operations. This role ensures seamless collaboration with other SCB teams, securing the necessary support to deliver solutions that meet business objectives within time, process, compliance, governance, and quality constraints.
The specialist will also maintain comprehensive service documentation and ensure compliance with internal and external standards.