3. Responsible in develop and maintain HR Policy and procedure. Ensure compliance to statutory requirements and regulations, as and when required.
4. Responsible for timely processing of monthly payroll and related reports for submission to relevant government authorities likes EPF, SOCSO, IRB, HRDF etc. Handle yearly submission to IRB and preparation of EA forms
5. Liaise with Government authorities like EPF, SOCSO, IRB, Labour Office, Immigration Office, MDEC as and when required.
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Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
· Teach new barista to become competent, passionate and competitive in the role of barista.
· Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
In this role, you will play a vital part in ensuring the smooth and efficient operation of the Group, assisting the Admin Director with the various departments across the Group (HR, Admin, Finance, and IT). You will be responsible for a wide range of administrative duties, requiring excellent organizational skills, a proactive approach, and the ability to prioritize effectively.