MYR3,000 - MYR4,000 Per Month
Brickfields, WP Kuala Lumpur
Fewer than 10 applicants. Your chances are good!
Posted a month ago • Closing 5 Jun 2024
Fewer than 10 applicants. Your chances are good!
Requirements
- Fresh graduates are encouraged to apply.
- Proficiently speak and write in Mandarin.
- Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively.
- Able to work in 24H shift. Generally, there will be 3 types of shifts (7am – 4pm, 1pm – 10pm, 10pm – 7am).
- Owning a personal transportation will be beneficial.
Responsibilities
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Benefits
- Annual leave and sick leave
- KWSP, SOCSO and EIS
- Medical & Dental Coverage
- Career Progression opportunities
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Overtime Pay
Important Information
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