Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Adhere to department Standard Operating Procedures (SOP) in complying with audit, compliance, and regulatory guidelines.
Perform other responsibilities or projects assigned under the Group or Bank’s initiatives.
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Executive Transport: Serve as a personal driver for top management/the Boss on an as-needed basis, providing safe, punctual, and comfortable transport for business meetings, airport transfers, site visits, and personal engagements.
Route & Schedule Planning: Monitor travel itineraries and traffic conditions using navigation tools (Waze/Google Maps) to plan optimal routes and guarantee on-time arrivals.
Confidentiality & Professionalism: Maintain strict confidentiality and discretion regarding all business conversations and personal matters observed during transit.
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