Customer Feedback & Reporting – Compile regular reports on customer feedback, product suggestions, complaints, warranty cases and programme performance, highlighting recurring issues and improvement areas.
Social Media Engagement Support – Support engagement across official social media platforms through relevant industry content, community interactions and approved product-related discussions.
Cross-Department Coordination – Work closely with the Product and Marketing teams to resolve customer issues, communicate product feedback and escalate recurring or product-related concerns.
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-Hands-on experience in troubleshooting, maintenance, and repair of machinery is an added advantage.Job Descriptions-Maintain & Improve various injection molding and wire cut, strip, clamp, solder, bundle, and test machines in a wire harness factory.
-Perform routine checkups, clean parts, and execute preventative care to avoid breakdowns.
-Troubleshoot machine malfunctions, service or repair to minimise downtime
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Serve as the primary HR contact for employee relations matters, providing guidance on workplace issues and conflict resolution.
Handle disciplinary processes, domestic inquiries, performance improvement plans (PIPs), and grievance management in accordance with company policies and employment legislation.
Foster a positive employee experience through engagement initiatives and effective communication.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
...