Lead end-to-end Jira and Confluence project implementations, migrations, and instance consolidations with total ownership and speed.
Take decisive technical ownership of daily L2/L3 operations across Jira Software, JSM, and Confluence—ensuring strict SLA compliance, zero-compromise ticket discipline, and relentless urgency in driving issues to resolution.
Architect, configure, and maintain high-performing customized Jira spaces, issue types, custom fields, screen schemes, permission schemes, and robust workflows tailored for business execution.
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Proactively design, configure, and optimize the Jira Service Management (JSM) Assets / Insight database structure (object schemas, attributes, references, and object types) to establish a highly reliable Configuration Management Database (CMDB).
Drive the automated discovery and seamless import of Configuration Items (CIs) into the Jira CMDB from external sources using REST APIs, discovery tools, and integration plugins.
Integrate CMDB CIs directly with JSM incident, problem, change, and request management workflows to power automated impact analysis, root-cause investigations, and rapid change approvals.
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