Supporting distributor, system integrator and consultant engagement through joint customer visits, opportunity qualification and driving market penetration
Preparing and delivering solution presentations to customers, consultants and partners
Bring 3–5 years of sales or business development experience within water, metering, utilities, HVAC and cooling, infrastructure or software solutions. Experience with water or cooling metering is considered an asset.
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As a Senior Team Leader in Customer Service Operations, supporting the US market, you will play a key role in driving the success of the customer service team. Your responsibilities include operations management and team leadership, ensuring that business KPIs are consistently met and exceeded. You will work closely with the Operations Manager, taking charge in their absence and actively contributing to the strategic planning and execution of client initiatives.
Job Description
Lead, mentor, and manage a team of Customer Care Specialists, ensuring adherence to company policies and customer service best practices.
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Support strategic clients and commercial opportunities: Join Sales in selected client discussions, demonstrations and proposals to recommend appropriate solutions while ensuring commitments stay aligned with actual product capabilities.
Turn customer and market insights into better products: Gather feedback across clients, participants and internal teams, identify recurring problems and distinguish between one-off requests and scalable product opportunities.
Possess at least a degree or diploma in Business Management, Information Technology or any related courses.
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Driving and managing distributor and system integrator engagement through industry activities to strengthen market presence
Securing specifications and winning complex, high-value projects by leading technical and commercial solution development, RFQs, pricing, and contract negotiations within approved boundaries
Have 6+ years of experience within sales or pre-sales within utilities, water, infrastructure or software solutions industries
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Grow participant engagement and repeat participation: Develop CRM, reactivation, cross-promotion and lifecycle marketing initiatives that encourage participants to return for future events and stay engaged with the platform beyond a single race.
Turn performance data into growth decisions: Track registration sales, customer acquisition cost, conversion, ROAS and repeat registration rates, then translate the findings into clear recommendations for Management and internal teams.
Possess at least a degree or diploma in Marketing, Information Technology or a related field.
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Infrastructure and Networking: Understand and manage the technical infrastructure required for timing systems while troubleshooting networking issues to support system functionality.
Communication and Coordination: Coordinate with internal teams and stakeholders to ensure smooth operations while maintaining clear and effective communication with customers, event organizers, and team members.
Problem-Solving: Address and resolve technical and operational challenges in support scenarios, while adapting to diverse situations during races or support activities to ensure smooth outcomes.
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