Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
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Consider innovative means to develop new sources of profitable business and discuss the feasibility of these with the BD Director and team.
Develop and deliver exceptional sales and tender documents and presentations, in line with Company standards, using the specialist support functions (procurement, HR, QHS etc) as well as local managers and the BD Director.
Raise the company profile by representing CBRE at industry events, networking events and promoting an image of professionalism at all times.
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Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Gather information on areas of improvement and recommend changes to increase user satisfaction.
Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
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