Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Build and maintain good relationship with customers as well as vendors.
Possess a Bachelor Degree in Computer Science/Information Technology or related field, with minimum 2 years of related working experience.
Those with Certificate, Diploma or Advanced/Higher/Graduate Diploma holders with at least 5 years related working experience in ICT support may apply.
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Performs general routine inspection of company’s vital operating machines, equipments and public lightings as to ensure smooth operating as per schedule
Attend complaints with repairs and maintenance orders, or urgent top priority jobs through phone calls from other departments without delay
Maintain workshop tools, equipment and all related maintenance areas in clean and neat condition at all times
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Monitor equipment performance indicators and implement corrective actions to address deviations from performance targets.
Adhere to all safety regulations and protocols while performing maintenance and repair tasks, ensuring a safe working environment for all team members.
Update machine status from outgoing shift to incoming shift.
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Monitor equipment performance indicators and implement corrective actions to address deviations from performance targets.
Adhere to all safety regulations and protocols while performing maintenance and repair tasks, ensuring a safe working environment for all team members.
Update machine status from outgoing shift to incoming shift.
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Build and maintain good relationship with customers and vendors
Possess at least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
Those with working experience in similar fields will have an added advantage.
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