What You'll Do: ️ Provide first-level technical support via phone, email, or in person Troubleshoot hardware, software, and network issues Log and manage service requests using ticketing systems Escalate complex problems to higher-level support as needed Guide users on best practices and IT policies Document solutions and maintain accurate records Collaborate with other IT teams for seamless issue resolution
What You'll Do: ️ Provide first-level technical support via phone, email, or in person Troubleshoot hardware, software, and network issues Log and manage service requests using ticketing systems Escalate complex problems to higher-level support as needed Guide users on best practices and IT policies Document solutions and maintain accurate records Collaborate with other IT teams for seamless issue resolution
Provide 1st and 2nd line support for Windows and macOS devices, iOS/iPad OS mobile devices, printers, meeting room/AV equipment and Microsoft 365 applications.
What You'll Do:️ Provide first-level technical support to end users via phone, email, or in-person Troubleshoot hardware, software, and network issues Log and track incidents using service desk tools️ Escalate unresolved issues to appropriate teams Assist with user account setup and access management️ Ensure timely resolution of tickets within agreed SLAs