Manage external vendor’s relationships and services.
Complete all assigned tasks within given time frame, task includes on-site and off-site mechanical and electrical & Software/Hardware work. Especially, during critical time, e.g. deployment period, able to work and response even after Service Operation hours and/or weekend and public holiday whenever required.
Must be fast responding to support and attending to the case after call, email or instruction received.
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Ensure important support matters communicated through other channels are properly recorded and tracked through the Support Ticket module where necessary.
Troubleshoot system-related issues and guide clients on the correct use of the Gprop system.
Identify whether an issue relates to user operation, system configuration, data, hardware/integration or a technical/system problem, and escalate it to the appropriate internal team when necessary.
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