Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
Taking leadership in troubleshooting systemic plant issues related to equipment and process; Work closely with the maintenance and operation team to improve plant availability
Handle high-severity production incidents involving service degradation, platform unavailability, data availability, performance, migration, or upgrade failures.
You have at least 3 years of experience, with exposure to financial products (issuing, business accounts, capital/business financing) within a banking or Fintech environment
Deliver Hands-On Education: Lead interactive workshops, deep-dive technical briefings, and solution showcases within our state-of-the-art Supplier Experience Centre.
Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders