Digital Tools & Systems Enablement: Master and leverage the company’s digital tools, proprietary portals (like eZCS), and apps to address client requests and resolve transactional inquiries.
To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
In-House Suspension & Learning Continuity: Supervise the in-house suspension facility, ensuring a highly structured environment for isolated students to continue their academic work while guiding them through customized, developmental reflection activities.