Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
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Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
...
Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
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Translate technical service bulletins, parameter manuals, and wiring updates into clear instructions for local field teams.
Assist project and commissioning teams in configuring lift parameters, IoT door locks, emergency call modules, and touchscreen Car Operating Panels (COP) during new installations.
Conduct failure analysis on defective control boards or mechanical drives to determine root causes.
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As a Technical Product Analyst, you will be responsible for planning, solutioning and implementing complex web applications based upon eCommerce strategy. The Technical Product Analyst must be an expert with strong focus and understanding of product planning, development execution and Agile best practices. To be successful, you must be able to work effectively in a fluid, fast-paced agile environment. This position requires strong leadership, design, and communication skills to effectively work with management, team members and business contacts.
Looking to kick start your career in tech and gain hands-on experience? Our IT department is looking for an enthusiastic IT Intern to join us at our office in Puchong!
Internship Duration: 4-6 Months Location: Puchong, Selangor (On-site)
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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