Hardware Installation
Network Setup
Troubleshooting
Customer Service
Technical Support
System Configuration
Cable Management
Software Installation
Problem Solving
Time Management
Team Collaboration
Coordinate with external IT vendors for technical support, equipment repairs, maintenance, quotations, and service-related matters, while maintaining accurate IT asset records;
Maintain IT documentation and support system upgrades, improvement projects, and the resolution of critical IT incidents as required by Management.
Diploma or Degree in Information Technology, Computer Science, or a related field.
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Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out
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Analyze and Strategize: Track critical sales metrics and translate raw data into actionable reports and insights to guide executive decision-making.
Cross-Functional Champion: Act as the key liaison between sales and other departments, ensuring all tools and workflows seamlessly align with global and regional standards.
The Experience: 4 to 5+ years of proven experience in Sales Operations, Sales Support, or Commercial Operations within a fast-paced B2B environment.
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Follow up with dealers daily on all pending CR/OP matters.
Assist and provide training to new dealers or admin staff on the submission process.
Support business dealers with post-sales service issues through backend coordination (e.g., bill disputes, IR activation, SIM replacement, unbarring requests, bill printing, OST checking, account restructuring, company information updates, handset delivery issues, etc.).
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