What You'll Do:️ Respond to user inquiries and troubleshoot hardware/software issues Provide timely solutions for IT problems via phone, email, or in-person Assist with password resets and access management Install, configure, and maintain computer systems and applications Document support requests and resolutions Collaborate with other IT team members for complex issues
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Respond promptly to service requests via phone, email, or ticketing system Troubleshoot and resolve common user problems efficiently Document solutions and maintain accurate records of incidents Collaborate with other IT team members for complex escalations Guide users on best practices for IT security and usage Ensure high customer satisfaction through professional communication
Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.