Partner with Fashion, Watches & Fine Jewelry, Fragrance & Beauty and enabling functions to gather requirements, facilitate cross-functional workshops, validate assumptions, optimise processes and define user stories, business rules, data needs and acceptance criteria.
Build, agree and maintain a 90-day success plan per customer with testable success criteria tied to business outcomes, tracked in our Customer Success platform.
Develop new business opportunities and maintain strong relationships with existing customers, including dealers, wholesalers, retailers and department stores
Market Research & Trade Ideas: provide timely market updates, industry developments, and product insights to support the generation of client solutions and trade ideas
Engage and influence across senior leaders of various control partners such as Business Controls, COO, Global Banking Risk, Global Financial Crimes Compliance (GFC), Global Compliance and Operational Risk (GCOR), and other key stakeholders such as Operations & Technology on GPS risk matters
Build a repeatable and scalable delivery approach to customer engagement solutions, encompassing the understanding of clients' innovation agendas and unique needs for loyalty solutions