Lead the handover of new analytics solutions from project teams into operational support. Validate user documentation, operational routines (such as data loads and period-end schedules) and knowledge transfer before assuming ownership.
Safeguard performance, availability and reliability of dashboards, reports and analytics applications. Supervise minor enhancements and partner with development teams to resolve bugs and implement updates without redefining users.
Serve as the liaison between business users and technical teams. Surface pain points, manage expectations, communicate outages and changes, and report on support outcomes to leadership and partners to maintain trust and satisfaction.
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Assist in business requirement analysis, preparation of user requirement specifications, as well as testing and deployment for new rollouts or enhancements to existing solutions.
Provide first-level support for service requests from country users, including issue investigation and escalation to CSSC for SalesPlus , mCollector, DMS, POP6-related matters.
Deliver daily operational support, including troubleshooting and application installation on mobile devices.
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As a Technical Solutions Director, you will hold overall technical, architectural, and functional leadership for ABB’s most complex energy industry solutions. This role provides direct people and technical leadership across three specialist domains: Complex Projects Solution Architecture, LNG & Chemical Process Automation and Power Generation Automation. You will be accountable for technical integrity, architectural consistency, engineering governance, and capability development across these domains. Acting as the senior technical authority, you will ensure that integrated solutions across control, electrical, and digital platforms are robust, compliant, scalable, and aligned with ABB’s global technical strategy