Oversee the day-to-day operations of the IT Service Desk and the Technical Support team, ensuring timely resolution of IT incidents and alignment with the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ensure engineering deliverables are completed in accordance with contractual requirements, technical specifications, project milestones, and quality standards.
Plan prototype, validation, pilot, and production readiness builds; confirm that designs, materials, documentation, fixtures, software, and test coverage are ready.
Strong end-to-end ICT project management Able to independently drive projects from planning through implementation and operational support, while managing schedules, risks, budgets, testing, releases and competing priorities.
Coordinate project activities across the full development lifecycle, including requirements gathering and analysis, solution design, development, testing, implementation and continuous service improvement.
Business Impact Analysis: Analyze tool, process, and people impacts stemming from ALign with support from cluster BPOs and propose the adoption action plan.
Investigate accidents, incidents and near misses, recommend preventive actions, and maintain accurate WSH records, reports and statutory documentation.