Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
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Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
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Coordinate with internal departments and external stakeholders to gather relevant information and support strategic projects and business initiatives.
Monitor and follow up on projects, assignments and key actions to ensure they progress according to agreed timelines and management priorities.
Maintain an effective tracking system for project status, milestones, deadlines and outstanding deliverables, and provide regular updates to the Senior Management Office.
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Coordinate with internal departments and external stakeholders to gather relevant information and support strategic projects and business initiatives.
Monitor and follow up on projects, assignments and key actions to ensure they progress according to agreed timelines and management priorities.
Maintain an effective tracking system for project status, milestones, deadlines and outstanding deliverables, and provide regular updates to the Senior Management Office.
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