Requirements and solution governance: Lead requirements gathering, process mapping, fit-gap analysis, functional specifications, solution evaluation, testing, user acceptance and benefits validation.
Support the development of the annual IT operating and capital expenditure (OPEX/CAPEX) budget by consolidating inputs from infrastructure, applications, security, and service operations.
Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
The Manager is responsible for implementing AI initiatives that enhance customer service efficiency, reduce costs, and improve satisfaction. This role focuses on workflow optimization, project and technical implementation and multi-team collaboration.