To perform site inspection and prepare Site Visitation Report.
To gather and provide project information and documents for EF submissions.
To conduct relevant Credit Bureau Check (i.e. CTOS / Experian / etc), SM search to ensure no adverse litigation/ bankruptcy action against the company & directors
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Client & Stakeholder Management: Collaborate with clients and internal departments to maximize material flow, maintain strong relationships, and deliver superior service.
Process Improvement: Lead continuous improvement initiatives, lean warehousing practices, and quality systems to maximize total productivity.
Safety & Compliance: Enforce safe working environments, uphold company policies, and navigate customs and regulatory compliance.
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Act as a central communication point for the client and project stakeholders, providing clear updates and supporting effective, timely decision‑making.
Build strong working relationships across engineering, design, procurement, construction, validation, and regulatory teams to support smooth project progression.
Contribute to the review of design information, technical submissions, validation requirements (e.g., cGMP for pharma or redundancy needs for data centers), and change requests.
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Liaise with internal teams and customers on all quality-related issues
Organize, upskill, and motivate the QC team toward shared quality objectives
Participate in new project introductions and high failure-rate line investigations, including experimentation and evaluation to improve product quality
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Eager to listen to complaints from customers and use the knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression.
Actively to create quality awareness in the store – communicate corrective actions, Q-news and other relevant information concerning product quality issues and cost of poor product quality.
Provide feedback to all quality reports raised by co-workers and communicate the corrective actions achieved through raising Q-alarm.
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Customer Service Support: Assist in resolving customer complaints and concerns, ensuring a high level of customer satisfaction and fostering loyalty.
Menu & Marketing Assistance: Contribute to menu management and promotional activities, helping enhance the restaurant’s competitiveness in the market.
Food Safety, Supplier Collaboration, and Legal Compliance: Participate in maintaining food safety standards, collaborating with suppliers, and ensuring adherence to legal and regulatory requirements.
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Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
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