Work with the Manpower Talent Division (MTD) and external vendors to develop training curriculum and resources, such as eLearning materials and OJT blueprints, where existing courses do not meet training needs.
Lead regular reviews of training courses to assess whether intended objectives are met, identify learning gaps and recommend curriculum revisions where needed.
Monitor programme progress against key performance indicators, including the management and utilisation of the allocated budget.
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As a Wealth Management generalist, the Client Service Officer (CSO) works within a CSO team under the responsibility of a Team Coordinator CSO (CCSO). His team works with a specific Wealth Management Zone. The role supports a/several Relationship Manager(s) (RM) in the administrative and operational management of their clientele portfolios.
Oversee the processing of accreditation and partner onboarding activities, ensuring accuracy, consistency, and timely completion by the team.
Support other programmes and operational priorities as assigned by the supervisor, while ensuring appropriate oversight, tracking, and escalation where required.
Provide secretariat support for workgroups and committees.
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Work with IT partners to translate business requirements to system requirements and assist in the full software development cycle to implement the new requirements such as documentation, develop test scenarios and coordinate system testing activities (UAT).
Manage delivery timelines and change management efforts to support successful implementation.
Provide support on user reported incidents and tickets involving the grant management system from a design perspective to guide fix with business intent, identify defects, or processes to be enhanced.
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Work collaboratively across AIC’s divisions to support the conceptualisation and development of complementary initiatives.
Programme manage partners funded programmes including implementation, evaluation and sharing of learnings for completed projects.
Support the organisation of stakeholder engagement events, including coordinating logistics, stakeholder communications and post-event follow-up to ensure successful event outcomes.
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Design and manage pilots, service improvement initiatives and proof-of-concepts, and develop recommendations for scaling and policy refinement.
Support digital enablement and systems integration initiatives, including business requirements gathering, workflow redesign, testing and implementation of Population Health systems and platforms.
Engage and manage stakeholders across MOH, healthcare clusters, primary care providers, Synapxe and internal teams to build alignment and drive desired outcomes.
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