Drive enterprise-wide talent review and succession planning exercises, providing strategic insights and trusted advisory support to leadership on key decisions.
Create meaningful career development experiences through initiatives such as talent development programmes, talent and leadership assessments, rotations, mentoring, study awards, stretch assignments, and leadership forums.
Champion leadership development by managing milestone programmes, leadership appointments and strategic placement opportunities that build a strong and versatile leadership pipeline.
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Engage community care leaders and organisations to promote and secure support for new quality measures.
Analyse and present quality measure data using Tableau and prepare related reports for internal and external stakeholders (i.e. AIC Management team and CCOs).
Conduct training to help community care organisations interpret quality measures and reports.
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Work with the Manpower Talent Division (MTD) and external vendors to develop training curriculum and resources, such as eLearning materials and OJT blueprints, where existing courses do not meet training needs.
Lead regular reviews of training courses to assess whether intended objectives are met, identify learning gaps and recommend curriculum revisions where needed.
Monitor programme progress against key performance indicators, including the management and utilisation of the allocated budget.
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As a Wealth Management generalist, the Client Service Officer (CSO) works within a CSO team under the responsibility of a Team Coordinator CSO (CCSO). His team works with a specific Wealth Management Zone. The role supports a/several Relationship Manager(s) (RM) in the administrative and operational management of their clientele portfolios.