Sales & Strategy: Achieve and exceed personal and store sales targets in alignment with the company’s broader sales policies and strategies.
Team Leadership: Supervise, mentor, and guide a team of sales representatives and professional beauticians to maximize their performance and uphold premium service standards.
Store Operations: Oversee all daily retail operations, allocate staff responsibilities, and manage inventory controls.
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Define key success metrics to monitor portfolio performance, stability, and delivery velocity while communicating status and risks to executive leadership.
Drive platform rationalization and legacy application transformation programs while mentoring product management professionals.
Bachelor’s degree in Computer Science or equivalent
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Own review and approval of SOPs developed by Capgemini; drive documentation currency and completion for all in-region processes.
Hold Capgemini accountable to agreed delivery standards under the Service Improvement Plan (SIP), escalating partner-performance gaps through the appropriate channel.
Own inventory visibility, spares management, procurement planning, and hardware lifecycle governance for the region.
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Provide status update related to technical delivery
Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
Partner with SA & subject matter experts to understand and implement functional and technical requirements
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