Identify opportunities to improve productivity through better use of digital tools, including AI. Lead small-scale pilots, including AI use cases, and help ready the organisation's systems and data for new tools. Support staff in adopting these tools in their work.
Lead the implementation of new functionalities or the Core model of the platform by planning activities, managing risks and dependencies in collaboration with the functional architect and global owners of the platform.
This is not only a support role. The IT Manager is expected to turn technology priorities into dependable internal IT operations: predictable service, accountable ownership, secure access, resilient systems, controlled vendors, and clear reporting to leadership.