ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
User-Centric Product Optimization: Formulate product improvement requirements from a player's perspective, efficiently resolve user issues, and strengthen community engagement.
Liaise with the outsourced accounting firm on company-account administrative matters, including document collection, payment-voucher support, expense claims, invoices, supporting documents, and information follow-up.