Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
Organize and lead meetings or workshops with users to gather and clarify business requirements and support the creation of business workflows for documentation
Execute hardware and software lifecycle tasks, including device builds, OS re-imaging, data backups, hardware refreshes, and mobile device deployments.
Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
L3 On-Site Technical Support & Troubleshooting: Provide advanced Level 3 on-site technical support for computer hardware, software, operating systems, and server environments. Diagnose, troubleshoot, and independently resolve complex technical issues across desktops, laptops, printers, servers, and related IT infrastructure.