Excellent English communication and interpersonal skills with proven ability to influence and collaborate in a global matrix environment.
Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
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Manage and perform IT Audits including planning, scheduling, work paper review, management discussion, and report preparation.
Research & implement IT security measures. Conduct security research in keeping abreast of latest security issues.
Manage, coordinate and execute Disaster Recovery (DR) Planning and Testing. Oversee the regular testing of the plan and update for major changes in hardware, applications, business and regulatory requirements accordingly.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Work with business users to improve and simplify processes, enhance collaboration, and streamline workflows across product and business teams.
Identify and drive opportunities for digital transformation, including CRM, data analytics, automation, AI, mobile applications, and e-commerce platforms.
Assess, prioritize, and manage IT demands based on business value, urgency, cost, and strategic priorities, in alignment with Business Management.
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Troubleshoot abnormal incident / fault based on SOP&EOP.
Escalated/update accordingly any severity event occurred according to the process and procedures.
Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
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