troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
Provide strategic leadership to migrate from Google to Microsoft 365 and operational management for Microsoft 365, endpoint management, collaboration platforms, productivity technologies.
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Requirements and solution governance: Lead requirements gathering, process mapping, fit-gap analysis, functional specifications, solution evaluation, testing, user acceptance and benefits validation.
Software access: Manage user accounts and permissions for tools such as Notion, Slack and Claude, as well as email and other company tools; handle access requests and keep clear records.
This role requires a blend of strategic consulting capability, technology expertise, financial acumen, and pre-sales experience to help clients define, shape, and execute their digital transformation agendas.
2 Maintain a risk and compliance culture with zero tolerance for regulatory breaches and fraud, supporting and delivering Fair Dealing outcomes. Perform random check on system behaving correctly after ported to production.
Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment