Provide support in the report analyst on the service, repair and maintenance of all facilities assets.
Preventive Maintenance Support: Assist in reviewing and updating maintenance schedules for critical building systems, including HVAC, fire protection, and plumbing.
Equipment Tracking: Support the tracking and maintenance of EQUIPMENTS
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To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
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Work with the billing coordinators to liaise with Service consultants for recharges that require correction or clarification.
Process invoices and credit notes in an efficient, timely and accurate manner by the frequency and deadlines agreed upon in Client contracts and requirements (eg. submission of invoices to client portals and supporting documentation).
Compile and verify supporting documentation against signed contracts with the Clients to ensure all requirements have been met for submission purposes.
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Release booking to customer within 1 work day for orders PGI less than 30 days and monitor closely for orders with PGI more than 30 days which booking to release within the KPI
Arrange truck/container with transporter based on free time at least 10 days from empty turn in date to avoid overbook situation. Urgent orders, to communicate with transporter closely.
Monitor empty turn in and laden out closely and follow up for shipping document from customer for custom for declaration, clearance & SI submission to carrier.
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