Identify Experience Gaps: Identify and document customer pain points, friction points, and process breakdowns based on interview findings and journey mapping.
JOB SCOPE:1. Merekod dan menyelenggara transaksi kewangan termasuk Akaun Belum Terima (AR), Akaun Belum Bayar (AP) dan Lejar Am.2. Mengurus invois pelanggan, pembayaran pembekal, tuntutan perbelanjaan serta memastikan rekod kewangan sentiasa tepat dan dikemas kini.3. Membantu menyediakan laporan kewangan bulanan dan tahunan serta dokumentasi kewangan yang berkaitan.4. Membantu penyediaan bajet, memantau aliran tunai dan mengawal perbelanjaan syarikat.5. Memastikan pematuhan terhadap prosedur kewangan syarikat, keperluan audit dan peraturan berkanun.6. Menyediakan laporan kewangan, menyelenggara sistem fail kewangan serta berurusan dengan bank dan pihak luar berkaitan urusan kewangan.7. Melaksanakan tugasan lain yang berkaitan seperti diarahkan oleh pihak pengurusan dari semasa ke semasa.
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Customer & Student Communication: Serve as a point of contact for incoming inquiries via phone or email, assisting clients and students with basic information regarding our programs.