Assist and guide juniors of ServiceNow Support Operators.
Create and maintain technical documentation.
Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.
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This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
Database Development: Design and implement robust database structures, including tables, views,, indexes, packages, stored procedures and functions, using SQL and NoSQL technologies for (Oracle / MS-SQL / PostgreSQL) and their needed integration services.
Back-end Logic: Write, debug, and optimize complex stored procedures, functions, and triggers
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The engineer has an agile and digital mindset that always adapts to the current requirements using the appropriate development options.
This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
Development and implementation of database specific Linux operating systems processes for platforms that hosts databases, ensuring platform database services, processes and supporting components are performant and providing data integrity, availability, security and scalability
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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To develop and improve new/ existing products, know-how, components, equipment, systems, and processes.
To develop testing and verification procedures on Sprintex products and services by working closely with cross functional teams.
Knowledge of IoT frameworks, networking and cloud platform integration, & familiarity with protocols such as Modbus, MQTT, OPC-UA and edge computing devices.
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Driving cost saving initiatives by either Challenging engine workscope status quo or researching engine part/component historical data via CFMi salesforce or MRB review board.
Lead/manage engine investigations to determine root causes of engine issues that supports fleet management.
Involved in Safety Action Group initiatives that drives SMS implementation and adherence in shop.
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Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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Act as a subject matter expert for assigned applications, maintaining deep knowledge of products, industry standards, and market trends
Engage customers, consultants, contractors, and distributors in technical discussions to understand requirements and tailor specification text to proposed solutions
Prepare application-focused training materials and participate in knowledge-sharing sessions for Sales, CSSC, distributors, and customers
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Participate in technical bid clarification meetings and support the Sales team in addressing technical queries (TQs) together with the relevant Product Companies.
Develop and maintain detailed project costing summaries and commercial evaluations.
Ensure timely order processing and coordinate with factories to obtain the necessary Part Numbers (PNs) required for order booking.
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Develop and maintain data transformation pipelines using Talend / Talend Studio, Python and other related tools, integrated with Snowflake and other cloud platforms.
Provide support to project team members and external vendors by offering subject matter expertise in Snowflake-based data warehousing and Talend-driven data integration and transformation.
Maintain and support existing and future Data Warehouse solutions, including Snowflake environments (schemas, roles, virtual warehouses, and cost-efficient usage).
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Participate in technical bid clarification meetings and support the Sales team in addressing technical queries (TQs) together with the relevant Product Companies.
Develop and maintain detailed project costing summaries and commercial evaluations.
Ensure timely order processing and coordinate with factories to obtain the necessary Part Numbers (PNs) required for order booking.
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