Act as a subject matter expert for assigned applications, maintaining deep knowledge of products, industry standards, and market trends
Engage customers, consultants, contractors, and distributors in technical discussions to understand requirements and tailor specification text to proposed solutions
Prepare application-focused training materials and participate in knowledge-sharing sessions for Sales, CSSC, distributors, and customers
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Driving cost saving initiatives by either Challenging engine workscope status quo or researching engine part/component historical data via CFMi salesforce or MRB review board.
Lead/manage engine investigations to determine root causes of engine issues that supports fleet management.
Involved in Safety Action Group initiatives that drives SMS implementation and adherence in shop.
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Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Biomedical Engineering, Material Science Engineering or similar scientific discipline field with 5+ years of related work experience OR Master's degree with 3+ years of related work experience
Develop and understand the application of production and process controls including process validation, process control plans and statistical process control utilizing best practice and innovation.
Utilization and application of Statistical methods for computing and analyzing data and driving measures and actions for improvement.
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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To develop and improve new/ existing products, know-how, components, equipment, systems, and processes.
To develop testing and verification procedures on Sprintex products and services by working closely with cross functional teams.
Knowledge of IoT frameworks, networking and cloud platform integration, & familiarity with protocols such as Modbus, MQTT, OPC-UA and edge computing devices.
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Participate in technical bid clarification meetings and support the Sales team in addressing technical queries (TQs) together with the relevant Product Companies.
Develop and maintain detailed project costing summaries and commercial evaluations.
Ensure timely order processing and coordinate with factories to obtain the necessary Part Numbers (PNs) required for order booking.
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Participate in technical bid clarification meetings and support the Sales team in addressing technical queries (TQs) together with the relevant Product Companies.
Develop and maintain detailed project costing summaries and commercial evaluations.
Ensure timely order processing and coordinate with factories to obtain the necessary Part Numbers (PNs) required for order booking.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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