Ensure all workstations remain updated with approved software, security patches, antivirus protection, and operating system updates.
Install, configure, and support business and creative software, including Microsoft 365, Google Workspace, Adobe Creative Cloud, Autodesk Maya, ShotGrid, and Nuke.
Manage Active Directory user accounts, access permissions, and multi-factor authentication (MFA).
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We need an onsite support engineer based in Singapore to provide hands-on IT support, handle day-to-day troubleshooting, and assist with hardware and software issues at the local office and Remote users. This role will be critical in ensuring smooth IT operations and timely support for end users in the APAC region.
• Basic knowledge of macOS
• Basic understanding of Okta and other cloud-based Active Directory solutions
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Diagnose and resolve hardware and software issues related to IT devices.
Provide technical support services, including troubleshooting, patching, configuration, testing, and maintenance for supported hardware and software.
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Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
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