What You'll Do: ️ Troubleshoot hardware and software issues on desktops, laptops, and peripherals Install, configure, and maintain computer equipment and systems Provide timely technical support to end-users onsite Ensure security protocols are followed for all devices Document issues and resolutions accurately Collaborate with IT teams for escalated problems
Coordinate with network security and application teams to escalate complex issues follow through on resolutions and communicate clear updates to users in nontechnical terms
Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests