Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
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Technical Diagnostics: Analytical mindset skilled at rapidly diagnosing hardware failures, connectivity bugs, and software glitches.
User-Centric Communication: Patient, clear, and professional approach to supporting users across all technical skill levels.
Task Prioritization: Excellent organizational skills to manage routine responsibilities, technical support, and ad-hoc tasks, ensuring all deliverables are balanced and completed within deadlines.
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Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.
Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
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Apply business-process thinking when handling IT requests by understanding the user workflow, identifying root causes and proposing practical technology improvements rather than addressing only the immediate technical symptom.
Use approved AI, automation, scripting, diagnostic and knowledge tools responsibly to accelerate troubleshooting, analyse logs or errors, support coding and debugging, document solutions and improve productivity while protecting confidential Company information.
Assist in supporting, maintaining and improving internal software, databases, web applications, integrations, reports and simple automation solutions; coordinate with vendors or developers when issues require specialist support.
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Supports company operations by maintaining office systems and supervising staff.
Reporting to Chief Executive Officer & Chief Operating Officer for operation progress in business.
Maintains office services by organizing office operations and procedures, preparing payroll, recruitments, handle full spectrum of HR functions that include, but not limited to, the administration of all statutory requirement i.e. EPF, SOCSO, EIS and Income Tax, employees training (HRDCorp Claimable Courses).
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